Terms Applicable to Your Order
Read these terms together with our Privacy Notice, Terms and Conditions, Return Policy, Shipping Policy and other policies published on this website.
These Terms of Purchase (“Terms of Purchase”) of Seravie govern purchases of products and services available through getseravie.com (the “Company Sites” or the “Sites”). The Company Sites are operated by Zix LLC (the “Company”). Use of the Company Sites and these terms is also governed by the Terms and Conditions and Privacy Notice, which are incorporated herein by reference.
Please read these Terms of Purchase, the Terms and Conditions, Privacy Notice and all referenced policies before purchasing products or services through the Company Sites. By submitting an order, you agree to these Terms of Purchase, including the dispute-resolution provisions described below.
Charges from this site will appear on your payment statement as getseravie.com .
General
These Terms of Purchase constitute a valid and binding agreement between you and the Company, enforceable according to their terms. By purchasing through the Company Sites, you represent that you are:
- At least 18 years of age.
- Of legal age and capacity to form a binding contract.
- Not prohibited from receiving the relevant products or services under applicable law.
You must purchase and use products and services offered through the Company Sites in compliance with these Terms of Purchase and all applicable laws, rules and regulations.
You are responsible for determining whether a product may lawfully be purchased, imported, possessed and used in your location. Calls, emails and other communications may be recorded where permitted by law.
Privacy Notice
The Privacy Notice applying to the collection, use, disclosure and processing of personal information by the Company is available through getseravie.com.
Personal information obtained through the Company Sites, email, telephone or other communication methods may be collected, stored and processed according to the Privacy Notice.
The Company may update its Privacy Notice from time to time. Updated terms will be posted through getseravie.com.
Purchases
Order Processing
The Company may decline to process or may cancel an order in reasonable circumstances, including when a product is unavailable, incorrectly priced, suspected to involve unauthorized or fraudulent activity, or requires additional verification.
The Company may take reasonable steps to verify identity, billing, delivery and payment information before processing an order. If an order is canceled, the Company will not charge the canceled amount or will arrange an applicable refund.
Without limiting the foregoing, the Company reserves the right to:
- Withdraw or revoke an offer.
- Correct errors, inaccuracies and omissions.
- Change prices, product information, promotional offers, specifications or other website content, subject to applicable law.
Product and Service Descriptions
The Company attempts to provide clear and accurate product descriptions. Product colours, packaging, presentation and small finishing details may vary because of photography, display settings or production updates.
Cosmetic products are not represented as diagnosing, treating, curing or preventing medical conditions unless expressly and lawfully stated. Individual preferences and experiences may vary.
Customers should review the complete product page, contents, instructions, ingredient information and usage warnings before purchase and use.
Pricing Information
The Company aims to display accurate pricing for products and services. Pricing or technical errors may nevertheless occur.
The Company may decline or cancel an order where a price was incorrectly displayed. Where practical, the customer will be notified using the contact details submitted with the order.
Prices, discounts and promotional amounts may be changed or corrected before an order is accepted, subject to applicable law.
Product and Service Availability
Availability information is provided to help indicate whether a product may be available when an order is processed. Inventory can change between order submission and fulfillment.
Delivery is generally expected within 30 days or less after successful payment unless otherwise disclosed. Timing may change because of stock shortages, carrier conditions, destination requirements, customs procedures or other circumstances.
Displaying an item as available does not guarantee immediate dispatch. If a product becomes unavailable after ordering, the Company may cancel the affected item and provide notice by email.
Additional Disclaimers and Obligations
Products and services purchased through the Site:
- May not include a separate manufacturer warranty unless one is expressly provided.
- May not include additional manufacturer service or support.
- May not include instructions or labeling in every language.
- May have packaging or labeling adapted for a particular market or production batch.
- Must be reviewed for ingredients, sensitivities, suitability and safe use before application.
You are responsible for reviewing product information and determining whether a product meets your needs and is suitable for your intended cosmetic use.
Stop using a cosmetic product if irritation or an unexpected reaction occurs. Seek appropriate professional advice where necessary.
Taxes, Customs Duties and Fees
Customers are responsible for applicable taxes, customs duties, import charges, tariffs and destination fees unless those amounts are expressly collected and displayed during checkout.
Dispute Resolution Policy
1. Purpose
This policy provides a fair, transparent and efficient procedure for addressing disputes involving Zix LLC and its customers, clients, employees, suppliers or other stakeholders.
2. Scope
This policy applies to disputes, complaints and grievances arising from business operations, including order, payment, delivery, contractual and service-related concerns.
3. Principles
- Fairness: Relevant parties will be treated fairly.
- Transparency: The applicable process will be explained clearly.
- Timeliness: Disputes will be addressed within reasonable timeframes.
- Confidentiality: Information will be handled confidentially where reasonably possible and legally permitted.
- Impartiality: Reasonable efforts will be made to avoid bias or conflicts of interest.
4. Procedures
4.1 Informal Resolution
- Initial Discussion: The parties should first attempt to resolve the matter through direct communication.
- Mediation: If direct communication is unsuccessful, the parties may agree to involve a neutral third-party mediator.
4.2 Formal Resolution
Where informal resolution is unsuccessful, the following procedure may apply:
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Submission of Complaint
- Submit a written complaint to support@getseravie.com describing the dispute, relevant facts, supporting information and requested outcome.
- A complaint should ordinarily be submitted within 30 days of the relevant incident.
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Acknowledgment
- The support team will aim to acknowledge the complaint within five business days.
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Investigation
- The review may include correspondence, payment records, order documents and other relevant information.
- The investigation will ordinarily be completed within 30 days.
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Decision
- A written decision will be communicated to the complainant and other relevant parties.
- The decision may include findings and any proposed remedial action.
4.3 Appeal Process
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Submission of Appeal
- A written appeal may be sent to support@getseravie.com within 15 days after receiving the decision.
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Review of Appeal
- The appeal may be reviewed by a person or panel not previously responsible for the original decision.
- A final appeal response will ordinarily be provided within 30 days.
5. Alternative Dispute Resolution
Where internal resolution is unsuccessful, the parties may agree to pursue mediation, arbitration or another lawful external dispute-resolution process.
6. Record Keeping
Records concerning disputes, complaints and resolutions may generally be retained by Zix LLC for one year or another period required by law.
7. Policy Review
This policy may be reviewed and updated to reflect applicable legal, operational or business requirements.
8. Contact Information
For questions about these terms, contact support@getseravie.com or call (000) 555-8888 .
Questions before purchasing?
Contact our customer-care team for clarification about products, orders, billing or these Terms of Purchase.