How Shipping Works
The following information explains how physical beauty-product orders are prepared and delivered. Any non-physical product will be clearly identified on its applicable product page.
When will my order be shipped?
Orders are generally prepared and dispatched within 3–5 business days after payment and order information have been successfully confirmed. Processing may take longer during holidays, high-volume periods, stock reviews or when additional order verification is required.
When can I expect delivery?
Delivery time begins after the order has been dispatched. Actual transit times depend on the delivery destination, selected carrier service, weather, public holidays, customs procedures where applicable and other circumstances outside our reasonable control.
How can I track my order?
When tracking is available, the tracking number and carrier information will be included in the shipping-confirmation email. Tracking details may take a short time to become active after the carrier receives the parcel.
Can I change my shipping address?
An address change may be requested before an order enters fulfillment. Contact us as soon as possible at support@getseravie.com . We cannot guarantee that an address can be changed after an order has been submitted for processing or transferred to the carrier.
Can I use a shipping address different from my billing address?
Yes. A separate shipping address may be entered during checkout. Orders may be subject to payment, identity or address verification before they are approved for fulfillment.
How are orders shipped?
Orders may be sent through available postal or parcel-delivery services according to the destination and applicable shipping method. Orders are generally not dispatched on weekends or recognized public holidays.
Shipping and delivery dates are estimates only and are not guaranteed. Carrier delays may occur after an order has left our fulfillment facility.
Questions about your delivery?
Send us your order reference and the email address used during checkout so our support team can review the request.