How We Handle Personal Information
Read this notice before submitting personal information, placing an order or using services available through this website.
Thank you for visiting Seravie, which is operated by Zix LLC (the “Company”). We are committed to providing a secure online shopping experience and respecting personal information.
This Privacy Notice describes the types of information we may collect from and about you when you visit getseravie.com (the “Site”). The Site, features and functionality are collectively referred to as the “Services”.
This notice also explains how personal information may be used, disclosed, stored and the choices that may be available to you.
By using the Services, you acknowledge the collection, use, storage and disclosure of information as described in this Privacy Notice, subject to applicable law.
What Information Does the Company Collect?
The Company may collect information from or about you in the following ways.
Information From Your Interactions
We may collect information supplied when you use the Services, place an order, subscribe to communications, participate in a survey or promotion, submit a review or contact customer care.
Purchase information may include your name, email address, telephone number, billing address, shipping address, order details and information required to process payment.
Information About Another Person
When you provide information about another person, such as for a gift or delivery, we may collect that person’s name, telephone number, email address or shipping address.
Information Collected Automatically
We or service providers may use cookies, web beacons, pixels, log files, JavaScript and similar technologies to collect information about visits, device activity, use of the Services and interactions with emails or advertisements.
This information may include browser type, operating system, device model, pages viewed, links clicked, IP address, device identifier, referral source, visit duration, return visits and email interactions.
Automatically collected information may be used to remember preferences, understand website use, improve features and measure content or advertising performance.
Information From Third-Party Sources
We may receive information from other sources to update, supplement or verify information you provide or information collected automatically, subject to the applicable third party’s settings and policies.
Combination of Information
We may combine information supplied by you, information collected automatically and information obtained from other online or offline sources.
Analytics and Advertising Tools
Third-party analytics, advertising and tracking tools may be used to understand website use, improve the Services and measure content or advertising performance.
Third parties may use cookies, pixels, log files and similar technologies. Their handling of information is governed by their own policies and practices.
How Does the Company Use Information?
Information may be used for purposes including:
- Validating, confirming, verifying, processing, delivering and tracking orders.
- Processing payments and maintaining transaction records.
- Arranging delivery, returns and refunds.
- Contacting you about orders, purchases, customer-care matters or submitted requests.
- Recognizing visitors and improving the online-shopping experience.
- Sending permitted newsletters, promotional materials or other communications.
- Providing customized content, promotions or advertising.
- Improving products, services, website features and customer care.
- Creating aggregated analytics and demographic information.
- Protecting the security and integrity of the website and business.
- Detecting and preventing fraud, unauthorized transactions, technical vulnerabilities and security threats.
- Responding to questions, comments, complaints and support requests.
What Information May Be Shared?
Service Providers
Information may be provided to service providers where needed for payment processing, order fulfillment, shipping, hosting, communications, analytics, fraud prevention, customer care and other business functions.
Co-Marketing and Promotional Partners
Certain services or promotions may be offered with third parties. Where relevant, the applicable third party will be identified and information may be shared as needed to provide the requested service.
Legal Disclosures and Safety
Information may be disclosed to comply with legal obligations, respond to lawful requests, investigate fraud or security concerns, enforce policies, or protect the rights, safety and property of the Company, customers or others.
Sale or Reorganization of the Business
Information may be transferred as part of a merger, acquisition, financing, asset sale, bankruptcy, reorganization or similar business transaction.
Aggregated or Anonymous Information
Aggregated, anonymous or otherwise non-identifiable information may be shared for analytics, marketing or other lawful business purposes.
Text Marketing and Notifications
Where consent is provided, telephone details may be used to send order-related text messages and permitted marketing communications.
Message providers may receive the telephone number and related information necessary to deliver messages and report delivery results.
Eligible marketing messages may generally be stopped by replying STOP, subject to the instructions included in the message.
Communication Choices
You may receive operational communications relating to an order, transaction, delivery, payment or customer-care request.
Promotional emails may include an unsubscribe option. You may also request removal from eligible marketing lists by contacting: support@getseravie.com .
Accessing, Updating or Removing Information
You may contact customer care to request access to or correction of information associated with a purchase.
Subject to applicable law, you may also request deletion, restriction or another action concerning personal information. Some information may need to be retained for legal, accounting, fraud-prevention, dispute or transaction-related purposes.
California Privacy Rights
California residents may request information regarding certain disclosures of personal information to third parties or affiliated companies for direct-marketing purposes.
Submit an eligible request to support@getseravie.com with Attn: California Privacy in the subject line.
Provide sufficient information for the request to be reviewed. Processing may take up to 30 days. A qualifying request may generally be submitted once per year.
Children’s Privacy
The Site is not intended for children under 13, and the Company does not knowingly collect personal information from children under that age.
If the Company learns that such information has been submitted, reasonable efforts will be made to remove it.
Persons who are not legally permitted to form a binding purchase agreement may not place orders without valid legal authorization.
Information Security
The Company uses administrative, technical and physical safeguards intended to protect information collected from customers and website visitors.
Sensitive information submitted through supported forms may be transmitted using secure connection technology. However, no storage, network or transmission method can be guaranteed to be completely secure.
Storage and Retention
Personal information may be stored or processed on servers located in the United States or another jurisdiction where the Company or its service providers operate.
Privacy laws in those locations may differ from those in your country. Information may be disclosed in response to lawful governmental or judicial requests.
Personal information will generally be retained only for as long as reasonably necessary for the purpose for which it was collected, legitimate business purposes or applicable legal requirements.
Information that is no longer required may be deleted, destroyed, anonymized or de-identified.
Changes to This Privacy Notice
Changes to this Privacy Notice may be posted on this page. Continued use of the Site after an updated notice is posted indicates acceptance of the revised notice to the extent permitted by law.
Questions, Concerns and Complaints
Questions or concerns about privacy practices may be submitted to customer care at: support@getseravie.com .
This email address may also be used to submit a complaint regarding the handling of personal information.
Depending on your location and applicable law, you may have the right to lodge a complaint with an appropriate privacy or supervisory authority.
Personal information will not be sold or disclosed except as described in this notice, as needed to provide requested services, or as required or permitted by law.
Have a privacy-related question?
Contact our customer-care team regarding access, correction, deletion, communication preferences or privacy concerns.